[Hat tip: The Mayor of Simpleton]
The next time you run through the drive-through window at McDonald's the person taking your order might be a thousand miles away. The fast-food chain is experimenting with using call-centers to take the orders, which will then transmit the orders back to the kitchen.Fast Company calls it out-of-state-sourcing and reports that for the last year-plus, the Big Mac of fast food has been working with a call center that handles drive-through orders at 40 restaurants around the country. The remote order-takers earn the minimum wage, do not get health benefits and do not wear uniforms.
Not to be left out of the loop, Hardee's and Carl's Jr., CKE Restaurants, plans to deploy a similar system later this year in restaurants in California.